Order Status

The following table presents possible statuses of previous orders.

Order Status

Description

Shipped

Indicates that the order was completed. Orders with this status cannot be deleted from the previous orders. To check if the order is still available for download, click Download Orders on the Options tab.

Ready to Complete

Indicates that the order placement was not finished. Orders with this status can be deleted from the previous orders or completed.

Queued for Processing Indicates that the order is being processed at the moment. The maximum order turnaround time is 24 hours.
Manual Processing Indicates that the order is currently being processed by the Manual Processing Team, in case special processing was requested.

On Hold

Indicates that the order has been placed on hold for not conforming to some established business rules. If you order is placed on hold, contact your system administrator. Orders with this status cannot be deleted from the previous orders.

Canceled

Indicates that when the order placement was almost finished, user cancelled the order instead of confirming it.

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