Retrieve Order From FTP
If during order placing you selected FTP Delivery shipping method, your completed order is uploaded to an FTP or SFTP location of your choice. Orders like this cannot be downloaded through the interface.
After placing the order, you get a confirmation e-mail with order details and pricing. Then, when the order is completed, you get an e-mail that states that the order is ready to be retrieved with the link to the FTP or SFTP location where your order was uploaded. Follow the link to access the FTP or SFTP folder with your order (you might need to enter your FTP or SFTP login and password). Your order is a .zip or .exe file with name containing your Order ID, which you can look up in the order notification e-mail.
If you accidentally delete your FTP or SFTP order without saving it, you cannot download it again from the system, but you can rerun the order (for more information, see Rerun Order), or contact support for assistance.